Shipping Rate and Duration

Hellodr.com.my offers a flat rate of shipping fee of RM10 within Malaysia!
For ready stock item, we will ship out on the next business day upon receive of payment. Courier company normally take 2-4 days for peninsular Malaysia and 4-5 days for east Malaysia to make delivery. hellodr.com.my will inform customer with courier tracking number once a parcel is shipped.

Please contact hellodr.com.my if you did not receive your parcel within 5 working days after receiving the shipping notice. hellodr.com.my is not responsible for any parcel unclaimed after a month from the shipped date.

For products from oversea, kindly allow 1-2 weeks for delivery. More commonly, products will be obtained and ship out within a week. hellodr.com.my will offer full refund if the particular product unable to be delivered from our supplier within the 2 weeks period. hellodr.com.my is not responsible for customer’s loss or damages caused by any of the followings:

  • late delivery
  • unable to deliver
  • cancellation of an order

Shipment Tracking

hellodr.com.my will notify our customer via email once an order is shipped, tracking details will provided in the email.

Lost/Damaged Parcel

hellodr.com.my ASSURES that all products shipped from hellodr.com.my will reach OUR VALUED CUSTOMERS in its Original Condition.

Hellodr.com.my will ensures that all parcel leaving our premises are in good condition. Hellodr.com.my will not be responsible for lost or damaged parcel during delivery by courier company.

Please contact us within 7 days after the shipment notice (7 days upon receiving the “ORDER SHIPPED” email) if you did you receive your shipment or if your received product is damaged or faulty.